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GP Telephone Triage

Have you tried our GP Telephone Triage ?

IF YES, Please take our quick survey about GP Telephone Triage for Sameday/Urgent Appointments

 GP Triage Survey

Welcome to Colwall Surgery Online

The doctors and staff at Colwall Surgery in Malvern are proud to offer the highest standard of patient-centred healthcare.We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like. 

Patient Access — Repeat Prescriptions, Booking Online Appointments & Viewing Medical Records

Patient Access is a secure service  which links our surgery to patients over the internet.  Patients can use Patient Access from a home computer or from any other device that they use to access the internet, for example a mobile phone (you will need to download the App to your device, which is free).

The Patient Access facility will allow our patients to make requests for medication directly to the surgery. Also, patients are able to:

  •  update us of any changes to their personal details such as address or telephone numbers.
  • Book online appointments with the GP
  • View your medical record

Should you wish to use this service of ordering prescriptions online, or start to use this service if you haven’t done so before, please ask one of our receptionists who will provide you with the information required. You will be given information containing your own personal pin numbers, which are required to set up your online account. Once you have registered, you will need to follow the instructions given on the screen.

If you have previously completed the consent form to request prescriptions via email you will still need to speak to the receptionists as you will need to be given the information sheet with the pin numbers in order to set up your own account. For more information you can go to the Patient Access website:

 If you are already registered for Patient Access and wish to view your complete medical record, please ask at reception. Please bring identification with you, such as a driving licence picture card or passport. We can only process this request having seen formal identification.



(Site updated 21/09/2016)
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