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Welcome to Colwall Surgery Online

The doctors and staff at Colwall Surgery in Malvern are proud to offer the highest standard of patient-centred healthcare.We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like. 


Annual Flu Clinic

Date: 7TH October 2017

 

Venue: Colwall Village Hall

The ‘flu vaccine is available to everyone over the age of 65 and under the age of 65 if considered ‘at risk’. As in previous years, please attend at the time given below according to the first letter of your surname. Your co-operation is gratefully appreciated.

A – F               10.00 – 10.30am

G – M              10.30 – 11.00am

N – S               11.00 – 11.30am

T – Z               11.30 – 12.00am

If you have any queries, please telephone the surgery on: 01684 540323

      

The Great Colwall Surgery Bake Off

We will be running a Colwall Bake Off competition this year for our Annual Flu Clinic on 7th October 2017 at Colwall Village Hall. Entries will be judged by members of the Colwall Surgery Patient Liaison Group the winners announced at the end of the flu clinic.

Please can anyone wishing to enter let the surgery know by the 4th October detailing what lovely cake will be entered.

All cake entries must be either handed in to the surgery on Friday 6th October or brought along to the Colwall Village Hall by 9.30am on Saturday 7th October.

We will be awarding prizes for 1st, 2nd and 3rd place.

Any proceeds from the event will be split equally between Dementia UK and the Colwall Care Fund.

The competition is open to Colwall Surgery Patients only.


Care Quality Commission (CQC)

The CQC, which is the statutory regulatory body for GP Practices, inspected the surgery in January 2017. Following the publication of the report, the surgery is delighted to announce that it has been rated as 'Good'. Please click on the link below to read the report.

CQC Logo


Patient Access — Repeat Prescriptions, Booking Online Appointments & Viewing Medical Records

Patient Access is a secure service  which links our surgery to patients over the internet.  Patients can use Patient Access from a home computer or from any other device that they use to access the internet, for example a mobile phone (you will need to download the App to your device, which is free).

The Patient Access facility will allow our patients to make requests for medication directly to the surgery. Also, patients are able to:

  •  update us of any changes to their personal details such as address or telephone numbers.
  • Book online appointments with the GP
  • View your medical record

Should you wish to use this service of ordering prescriptions online, or start to use this service if you haven’t done so before, please ask one of our receptionists who will provide you with the information required. You will be given information containing your own personal pin numbers, which are required to set up your online account. Once you have registered, you will need to follow the instructions given on the screen.

If you have previously completed the consent form to request prescriptions via email you will still need to speak to the receptionists as you will need to be given the information sheet with the pin numbers in order to set up your own account. For more information you can go to the Patient Access website:

Patient Access

 If you are already registered for Patient Access and wish to view your complete medical record, please ask at reception. Please bring identification with you, such as a driving licence picture card or passport. We can only process this request having seen formal identification.

 


 Zero Tolerance Policy

Zero Tolerance Poster

All the staff at Colwall Surgery aim to treat patients with courtesy and respect at all times. In return, the Surgery expects our patients to treat staff in the same way, which is with courtesy and respect.

The Surgery takes very seriously any threatening, abusive (verbally or physically), or violent behaviour against any member of our staff, patients or property. If a patient is violent, or abusive (verbally or physically), the Practice may exercise its right to take action by removing patients from the Practice List. In some cases, if the police have been involved, patients can be removed from the list with immediate effect. For some instances of violent behaviour, patients will be referred to the Herefordshire CCG's Zero Tolerance Scheme, which, as a consequence, may compromise a patient’s access to healthcare services.

If, as a patient, you are not happy with the service we provide, there are three things that you can do: firstly, write a letter to the Practice Manager outlining the reason for your complaint with the surgery; secondly, raise it as an issue with the Patient Liaison Group; and finally re-register at an alternative Practice if this is what you want to do. However, the Practice is open to suggestions, complaints and commendations and will endeavour to resolve any issues as swiftly as possible.

We are constantly looking for ways to ensure we maintain a high standard of service to our patients and would hope that we could do this in partnership with our Patients.’

(Site updated 18/09/2017)
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